Our Reviews

Great service and great Service Tech!

I was just walking around waiting for my oil change. Mark Foster came out and we started chit chatting. I was looking at AGM C terrain. Dennali in the color that I love to make a long story short mark, and I talked loved the car.He helped me so much and got the job done.And I was happy when I left.And he was happy when I left all round.Great experience.I would recommend mark foster any day

Very pleasant experience. My car was repaired at the time i was given. I needed a part installed ordered the part had it in 3 days, called to let me know, had already scheduled appointment when part was ordered. so no wait time on scheduling. The price was comparable or less then a regular automotive and i had the insurance of getting my GMC fixed with a GMC technician.

First let me start with the fact that I made an appointment. I was put off to another day with and advisor whom was not even present on the day of my reservation. This made no sense to me. When I called the following day, my advisor was unaware as to what was going on or why that happened from a time in which he was not even working. From this point, I called and left a message for the service manager. I have still yet to hear back from him. My truck had a service engine light on which I requested to be check as well as multiple issues mentioned previous upon service requests which were NOT fixed. One of which was a horn that would not sound when locking and my remote start was not working. I was told it was an internal relay after my truck being there for 3.5 days and then telling me a part would be ordered and covered under my extended warranty since my warranty recently ended. Well, it was previously not diagnosed properly while under warranty which was why my truck was in the situation it was in. Then it was explained my check engine light was due to low oil, however they would not run a pressure consumption test. Multiple excuses given for anything. Constant run around. I was without a vehicle for one week. This was just this last visit. If someone would like to contact me I could continue about my prior visits as well.

Good

did what was needed

Wiper blades were to be replaced and were not

Very pleased with timely service and appreciated that there was no urgency to upsell products and services not necessary.

Fast and courteous service.

My check engine light was on - I made appointment, came in and within 1.5 hours code was found and hvac update was made to remove code. All good now!

There was an unfortunate fatality that shut down the highway for quite some time, so I was late to my appointment. But they still worked me in and got me on my way.

Great staff # Noah was awesome to work with. Great experience

My Carroll GNC rep (Steve) provided excellent communication as troubleshooting and fixing my truck. Thank you Steve.

Was just scheduled for oil change and tire rotation but added a couple things when I was there and they got it all done in a timely manner!

I recently got service at your dealership for an oil change plus a warranty fix on the electrical port of my Yukon, which I bought from you just six months ago. I normally go out of my way and drive over an hour and a half round trip because I appreciated your service in the past, but after this fiasco I won’t be bothering anymore. When I dropped off the car, the intake guy asked if I was sure it wasn’t the charging cord - in my head I’m like, “does he think I’m retarded? Obviously I checked the cord.” While I was there I was looking at buying over $2k in accessories from parts. When I asked if they’d fit my vehicle, the guy snapped, “I don’t know?! Did you check the website?” That actually made me feel better - I realized they don’t think I’m retarded… they are, and apparently don’t know anything about cars. The car was promised ready by 11:30 AM (critical for my 2:00 PM appointment). Your waiting area is the worst I’ve ever seen - it feels like checking into an insane asylum (you’d literally have to be crazy to wait in there; compare it to Sarasota Ford’s waiting area). So I Ubered home, thank God, because the car sat finished while the tech went to lunch without finishing the paperwork, delaying release until early afternoon and making me miss my appointment. The only bright spot was the collision department - relegated to a grim little corner that looks like where they used to hide the retards. Thank God the retards escaped long ago and are now running the rest of the dealership, leaving two absolute studs, Joe and Tom, imprisoned back there instead. Joe went above and beyond with calls, texts, and bending the schedule around my timeline - responsive and awesome. Tom the tech is sharp, patient, and actually takes time to explain things. Seems like he cared, it was refreshing. I run an engineering firm and would hire him in a heartbeat. You’d better keep those two locked away or they’ll get poached instantly. Anyway, I previously went out of my way to drop $80k here and tried to exclusively use you guys for service. My wife and I buy new cars every 18 months, and moving forward I certainly won’t be going out of my way to do either anymore.

Came in to drop my car off only one other customer was being waited by service personnel. The other service personnel that I was to see finished some paper work and I know she saw me standing there picked up the phone and made a call and on that call seem to speak to someone about someone’s work hours. I could hear the conversation and thought it unprofessional to make that call when I was a customer and was waiting to be helped. I thought it rude and unprofessional

I'll preface my comments with this...we leased our truck, purchased the lease buy out and warranty from this dealership. Our truck was there for 5 weeks awaiting transmission work. The communication was minimal, the blame for delays were placed on the warranty company.

Great service.

Quick, informative and friendly staff. Always very satisfied.

Finished service in a timely fashion

Awesome! Mr. Bow Tie and Monte always take care of Team Wilson Thank you

Very courteous group. Willing to go the extra mile to help you out. Plus excellent mechanics.

FIRST RATE....Fred Bird does a great job with customers

Great

Mark was awesome. Very polite and Did a great job for us.

Service representative extremely helpful pointing out what was to be done and helping to locate GM account with credits.

Steve was very helpful.

Fast & efficient

Service was on time and done in an expected amount of time

Great customer service. Cassandra was helpful and efficient. Easy to make an appointment. Thanks to the team who worked on my vehicle and for being there on a Saturday.

Fred our service writer was efficient and provided a timely repair for our car and saw to it that we had a loaner car while waiting. Very happy with this service department.

Great service got me in when I request

The team at Carroll GMC made my recent purchase of a 2026 GMC Sierra 2500 HD smooth and enjoyable. They have great inventory and a no stress/straightforward price advertised upfront. Everyone was friendly and very knowledgeable in all aspects of the process. Thanks to Mark Brandafino in Sales, Mark Bougas in Finance and Carroll's GM for making it easy.

Ordered transmitter, installed, all good.

The work done on our vehicle was excellent. We also spoke with a salesman about a possible future purchase. He was excellent. The facility was clean. What more could we ask for!

Service department appears to be understaffed, overbooked, overworked, burnt out and drained. This was not a 10AM positive, bright experience from the professional service department at a dealership. On the way home, after the oil service and tire rotation. My vehicle began making a weird noise from front tires. I did not contact dealer after experiencing their workload and condition. I visited my local independent automotive service technician to figure out what was causing the noise. Technician identified the source, demonstrated it to me and fixed it. I have experienced well managed, positive, dependable service. I wish my local GMC dealer would offer it.

Great

Very informative & efficient..

Excellent

Always satisfied with the experience

It was a good experience, as usual, at Carroll GMC. I was greeted promptly by my service advisor and the service was done in a timely manner.

I was kept aware of the progress. Came in for simple oil change, then cleared all recalls. The representative was very courteous.

Oil change and a check of my fob as the door lock/ignition weren't responding. Everything was taken care of and I was on my way in no time. Steve was very good to work with.

Great

Good

Service was fast and painless.

Service made an exception to my scheduled appointment and accepted me a day earlier without hesitation. Very accommodating to work with your service department..

Long wait for first oil change and a diagnosis

I had an 11 a.m. service appointment. When I arrived, the service technician informed me that due to a number of reasons, they are running behind and service on my vehicle would be delayed approximately two hours. I was given the option to wait, leve the vehicle and await a call when it's finished, or reschedule on another day. I chose to wait. I was at the dealership four hours. I understand unforseen issues can cause a delay in service. My complqint is why wasn't I notified about the 2-hour delay before I drove to and arrived at the dealership?

Service department always great...highly professional & customer service is oriented.

Charley was very professional, knowledgeable, and overall a great person to work with. He recommended that if we were concerned about the car fitting in the garage, we should test-drive it home to be sure. It fit! Financing went smoothly, and I was happy to take my new car home the same day.

My name is James Shankie. I have been a loyal customer of Carroll GMC for a few years now. I previous purchased a 2020 Terrin and currently own a 2024 Denali, have also purchased many accessories from your service department as well as having most of my service performed y your dealership. On 2/25 I called your service department (941-462-3442) and inquired about oil change and tire rotation specials. I was informed there was a special on both for $109. I was in the process of setting an early morning schedule time when the young lady informed me there was an additional $20 off if I booked the appointment between 1:00 and 3:00 the total before tax aprox $89 (I believe she called it an early bird special. I booked the appointment for 1:00 3/3. Arrived at 12:30 for appointment and there were no cars in the service bay but 3 people already in line at the one counter open. Service adviser took my name and I told him I had a 1:00 appt for change and rotation. He told me to wait in the lounge while he took care of the 3 customers in line and he would call me if he had any questions. When job was done attendant informed me that I owe aprox $150. I explained that I was quoted aprox $89 (before tax) over the phone. His answer was he has no knowledge of the offer I was given. I had already scheduled an appointment for 3/10 after confirming over the phone the same deal was available. I asked the service attendant to cancel my 3/10 appointment. I will not be coming back. After some discussion the attendant reduced the bill by $30 to $124 --- still $30 bucks above what I was quoted. Seems you have a communication failure somewhere. Bottom line I am done with your dealership, not only out the 30 bucks but never would have scheduled an appointment in the middle of the day. Not a problem to drive to Sunset GMC for my future purchases I would like to say that the employees I dealt with over the phone and at the service area were very polite and professional. I have no problem at all with the employees. Will also post this letter on the the GM survey as well as Google James Shankie

Joe and his team did a beautiful job on.my car. I just need to stop in to get the pin stripe put on it.

great job they completed the repair and all is good

casandra is exceptional and on point!! The Only reason i continue to come there for service

Had a problem with my Serria, 1200 miles from home, called and they got me in the same day! Fixed the issue and got me back on the road by 4:00! Couldn’t ask for more!!

Very courteous staff. Everything went as promised

Fast, courteous and professional!

Very accommodating and the dealership had what we needed pleased with all services provided

The entire process with Mark Foster was terrific! I would highly recommend this dealership to my friends.

The experience was easy, efficient and professional

I have to say that I was more than pleased with my experience at Carroll GMC, especially with your salesman, Stuart Grimes. I was referred to Stuart by my close friends who had also purchased a pickup from him. I felt comfortable with Stuart, because he did not pressure me in the least. I needed a certain type of pickup, and he explained that unfortunately that particular model very rarely comes with an eight foot bed. He explained they actually had one of only a very few in the state of Florida, so I decided to at least check it out. To say I was impressed is an understatement. It had everything I was looking for, even though the color was not my first choice. I began the negotiation process, and very quickly reached an agreement that suited both of us. I certainly will refer any of my horse friends who may be looking for a pickup to go see Stuart at Carroll GMC.

Not good!

The service department is extremely understaffed. When I went to pick up my vehicle there were 6 people in line and only one representative. Customer service understandably attempted to sell 2 other unnecessary services and tried to hard sell a fuel treatment flush. During service all 4 TPMS sensors went bad and they attempted to sell the replacement service. Ironically in my diagnostic 2 days prior all 4 sensors were fine. Now I’m forced buy new batteries for sensors and labor to install

Went for Oil Change and Wheel rotation. My only disappointment was when scheduled appointment the lady indicated that coming on Saturday would be a 25 percent discount. When I got there the service did not really know about this discount. I was told when scheduled that total price would be in the range of $85 plus taxes. I ended up paying quite a bit more. Did not want to debate the gentleman so just paid his price. Will look elsewhere next time or have your scheduler text me the price so no confusion.

Thank you for letting us use your loaner vehicle after we used up our rental insurance due to the time it took to get our repairs completed.

I was able to schedule the service quickly, it was completed as promised and the staff was very professional

Friendly staff. Longer wait than anticipated but service was good.

Everything that needed to be done was explain to us everyone was curious, we still need to come back because the additional finding will take approximately three hours .

Service personnel are professional and courteous. We can’t ask for much more. Well done

Your Service department was supportive in providing a solution to expedite my service call Extremely friendly and great listeners

Quick and efficient

Really worked hard to put a deal together for me

Stuart Grimes is an excellent salesman. He treats his customers with kindness and respect. Goes above and beyond to make sure that your buying experience meets all expectations. We found Carroll GMC to be very customer oriented and that attitude seems to be very few and far between these days. Appreciate It!

Wanted to have a new battery installed in our vehicle due to the age, it was the original battery on a 2022 Sierra. Outside of the cost, the wait time was good, took about 40 minutes.

Knowledgeable staff. Helpful with negotiation.

Excellent customer service

Excellent service on my truck. Service manager ‘S, both, thanked me for my business. Much appreciated!

My service agent was Fred and I was very pleased with the courteous service. Thanks

Even though we had an appointment the oil change took an hour and a half. Too long!

It was good. It was our first service we didn’t know exactly what was going on. My only issues was they didn’t sweep inside or wash the car. I just thought they would have done that as part of the service?

They got me with a flat tire and really helped me out

Knowledgeable and friendly, no high pressure sales tactics. Gave a me great deal on my GMC Sierra SLT 3500HD.

Attentive, courteous and thorough sales and vehicle service by Sway!

The service was fine. The only issue was the price. I was expecting that a $20 coupon discount would be applied to my bill, but the associate apparently forgot, and I didn't realize it until after I'd paid and left. Otherwise, everything was great.

I like their way. A very nice experience.

honest diagnosis and quick repair

I took my car in for a recall problem. It was handled very professionally. Very nice people!

Joe Feola body shop manager is THE BEST GIVE HIM A RAISE OR BONUS VERY PROFESSIONAL AND HONEST 10 STARS FOR JOE

General motors needs to improve their stock of parts especially on ones that wear out at 60,000 mi. We waited 9 weeks for a transmission part. Get the vehicle back after it's repaired the next day in the driveway it doesn't start. They say that happens when a vehicle sits for a long time. I say the battery was replaced on February 23rd of this year. It's now April 28th, only two months ago.How does that happen? And the vehicle was in your possession the entire time. Are you sure it didn't get arked or damaged during your installation of the valve body for the transmission? Also, your general manager Jason is very quick to react and become combative with a customer when they are upset in the first place, because their vehicle was tied up for over 2 months waiting for a back ordered part. I would suggest he learned some patience, a little compassion and a better listening skill set to deal with customers.

Facilities were clean, desk staff was efficient and friendly. I recieved an oil change and tire rotation for service. I left the dealership and noticed a vibration in my truck and noise coming from rear tire. I was barely able return back to the dealership. A service technician got in the truck and I noticed as he was driving to the maintenance bay that the rear tire was wobbly. The technician stated that only one of the lug nuts was hand tight and the others were barely on the studs. This was my 2nd oil change on this new truck and I pray that there was no damage to it.

The buying experience was excellent from sales to management to finance! Everyone we interacted with was attentive to our needs. This was not a pushy transaction by any means. A special shoutout to our salesman, Sway!

Polite, efficient, thorough, knowledgeable. Thank you.

I appreciate the low key sales pitch for services - never feel like I’m being pressured to buy something I don’t need/want. Good people to do business with.

Steve was awesome to deal with. Super professional, easy going, and kept me updated the whole time. You can tell he actually cares about his customers and takes pride in what he does. Service was smooth, honest, and stress free from start to finish. Hard to find people like that anymore. Big thanks again Steve — really appreciate the great experience. Highly recommend asking for him

Friendly and good service

Excellent experience by Jason Shindel and Charles Surface. Both were extremely helpful. Highly recommended.

Mr.Bow tie was awesome and personable. Very professional and quick! Thank you! Love my new Arcadia Denali Ultimate!

Stuart was an excellent person and salesman. Listened intently to our questions and concerns. Was very patient with explaining the buying process and spent time explaining the entire vehicle. We were extremely pleased with dealing with him.

Excellent service provided.

Good access and availability unlike the Sarasota GMC dealership.

My experience was exceptional. Salesman was expert really knew his stuff without undo or unwanted pressure

It was as usual, very easy and I always treated well. Love my Blacked Out GMC Arcadia Elevation.

This was my second visit to this location and the service was great.

Service was quick and efficient. A little pricey at $13.00 for shop rags

Had 10 am appointment for oil change. Took 2 1/2 hrs

Every one was great. We thought it would be complicated as we were trading in 2 cars but they made things go smoothly. Mark went through all the bells and whistles with us on the Yukon. We couldn't be happier with the service we received.

Timely, solid work

I was experiencing rough idle and thought it need a tune-up. After they did their diagnosis, it was recommended to do a fuel induction service. I'm very pleased with the results!

Quick clean and polite.👍

The only thing I would complain about is that I had two new front tires put on my dually, and had it aligned. I asked them to check tire pressure all around. Two days later I was hauling my 20,000lb trailer and realized the psi on the back tires was more than 20psi higher than they were supposed to be - and the fronts were off as well. I was hauling horses in a hot day and this could have been catastrophic…I drove 15 below the speed limit the rest of my trip just to be safe. I had to bring my trunk back for a new battery a few days later and they corrected the tire pressures but that was BAD.

All good

Service was prompt an efficient.

Replaced the starter and mechanic worked extra Saturday morning to get it done.

Very professional!

You guys made it really easy to make the purchase.

Bow tie man (Mark Foster) was our salesman and we were happy with our whole experience. We got the vehicle we wanted at the price we were willing to pay.

Always professional and efficient. Appreciate the speed of service while I wait onsite.

Great service department

Mark Foster the salesman was: good to deal with, knowledgeable about the vehicle, and great communicating with us. Jayden in Winter Haven was also helpful, as was everyone at Carroll.

Everything completely satisfactorily and within the time frame I was told. I like your service model and the team that does the work but I don’t like the 3 percent credit card charge. I think that cheapens your intended results

The entire collision repair process took over a month and a half. It was discovered after 2 weeks that a housing for a headlight was cracked and the part for it was on back order. After we spent over $1,000 in car rental the first 2 weeks and not knowing how much longer we were going to be without a vehicle, your people were gracias enough to rent us a courtesy vehicle for the duration which took another month. Everyone was very gracious to deal with and our vehicle turned out like new.

Very pleasant experience

Got me in next day after my call and made the repair.Very professional service staff.

Salesman was very helpful

Professional!

I went in to get my 2021 Sierra Denali serviced and walked out with a new 2026 Sierra Denali Ultra Diesel. I’d say service was great and Mark (Bow Tie) Foster was better. Thank you Carrol 🇺🇸

Timely and complete. Bill Burrows

Very good service

Everyone at the dealership was friendly and accommodating. my sales associate, Charles Surface, was very pleasant to work with, friendly and knowledgeable. After a few times back and fourth we were able to agree on a reasonable trade -in value for my 2024 GMC pick-up truck, and were able to reach an agreement on the sale price of the 2026 GMC Terrain AT4 I was interested in buying. I drove away in my new GMC feeling as though I got a fair deal with Carroll GMC. I highly recommend dealing with Charles Surface in sales.

Noah was knowledgeable and honest a pleasure to deal with and a credit to your team!

Efficiency

Tatum and Monte were great

Excellent customer service. Very professional.

Fast in fast out great job

My overall experience was positive. Good customer service and timely repair of my vehicle.

I had a positive experience overall. The staff was welcoming, professional, and easy to work with throughout the process. They answered my questions clearly, kept me informed, and made the experience feel straightforward rather than pressured. I especially appreciated the attention to detail and the effort to make sure everything was handled efficiently.

Always exceeds expections!

Its was a CAN DO experience. I asked and they made it happen.

Absolute A1 service!!!! Walt and Joe simply are the best in the biz! I have been treated like a king every time I have been to Carol GMC collision shop!!! I would recommend them to anyone!!!!!

Excellent service department.

Service got us taken care of right away. Great job.

I am not going to have the Brake Fluid serviced at 20 thousand miles!

Very impressed with the honesty and integrity of the entire team. From sales team to sales manager. Showed integrity and honesty throughout the process. Second car from them and I will always shop at this dealership

Repair complete in timely manner. Steve kept me updated

Stephen was awesome! Great service and he was very pleasant to deal with.

Exceptional service

Quick and easy

Outstanding service as always.

My service advisor (Stephen Bruer) was very knowledgeable and did an excellent job.

Staff was very helpful and knowledgeable.

Fast and complete service. They were able to close our "Moonroof" and make the car useable until the replacement part was installed. Thanks

I was excited to purchase my 2026 GMC terrain Denali AWD, (purchase 6/16/26, but unfortunately my experience after the sale did not match the level of service I expected. Before taking delivery, I pointed out two dents on the vehicle (as it was a demo car), while they were eventually repaired, I had to wait for a callback that never came and had to follow up myself. I was also promised that the vehicle would be detailed. When I brought it in today, the ink stains on the seat could not be removed, and I was told the scuff marks on the side of the vehicle could not be removed either. After I got home, I use a little dawn, dish soap and water, and was able to remove the scuff marks, myself, which was disappointing after being told they couldn’t be clean. I also had questions for the finance manager his name is Justin, regarding my paperwork and payment amounts. I was quoted $485.00 out the door. I signed a printout from my salesman’s boss, Monte’s, that he could make my payments $485.00 . My lease agreement shows 493.43. The salesman said my payment went up because of my credit score. I understand that credit approval can affect lease terms. My concern is that nobody explained the change to me before I signed , and I was not given an opportunity to review the final lease documents. Despite being told he would call me, I never received a return call. As a customer making a significant purchase, I expected my questions to be addressed promptly. The sales person was pleasant to work with, but the follow up after the sale was lacking. Purchasing a new vehicle should come with responsive customer service, especially when they are unresolved issues. I hope this feedback helps improve communication and follow-through for future customers

Nice experience.. good job

I’m always very happy with the service department at Carroll. My vehicle is always done in a timely manner. Sometimes they even fit me in where they can. I’ve been going there for several years and even purchased a few cars there. I’ve always been more than satisfied.

I was very relaxed while making the purchase-no high pressure. Charlie and Mark were very professional in addressing the type of vehicle I was looking for.

They gave me a great deal.

Great customer service.

Every time I bring my car in there for an oil change, I have to clean the white interior because there’s grease all over the place and that’s my only complaint

Mark Brandofino and Justin in Finance were coming Sumatra professionals, personable and efficient. Pleasure doing business with them

Walt is a very helpful patient person. He made our experience pleasant for dealing with an accident. I give the whole collision department 110%.

Stephen in service listened to everything I needed addressed with my vehicle and before leaving he reiterated my issues. It was nice knowing that he was double checking that everything was going to be addressed. Vince did a test drive with me, although we hit bad rain while test driving he went through everything with me and explained it very well. Charley was also fantastic. Even though he sold me the truck months ago he was still checking in on me while I was in service to make sure everything was going smoothly. He is a great asset to your company.

Good service and price

Everything taken care of ahead of schedule.

It was done quickly

Great service and fast turn-around.

Truck was in for check-engine light. Service department identified the problem and replaced the necessary sensor.

My last experience at the dealership to fix three wires cost me more more than $500 to strip and tape threes wire and it only took them 11 minutes to diagnose the problem Ihave proof because by the time I dropped it off and the time he called me was 11 minutes later sad thinking I bought a truck there and that’s the kind of service you get. I’ll be looking around for another dealership.

did the service while waiting thank you.

it was a pleasure to buy at CARROLL GMC

Walt and his team did a great job and I was in and out very quickly. Thank you.

There was absolutely no follow up on parts being ordered … car was in there for 2 weeks waiting for parts… I took it to a repair shop and it was done the same day !!!

Super

Great service

Thanks

I was told that there was a recall on my GMC Sierra. I made an appointment to have it repaired. On your website, There was a I believe a 30,000 mile sevice that included oil change, tire rotation and wiper blade replacement for $169.99. I added that service to my appointment. When I arrived, the service advisor told me that there is no recall on my vehicle. I had the service done. When I picked the vehicle up. I was charged 239.99. I explained that I saw the price on the website to no avail. Add insult to injury, I was charged an additional fee for using a credit card.

Fast

Fred is incredible to work with. Every visit he is consistently friendly, knowledgeable, informative and always helpful.

The purchase of our new vehicle went very smoothly. Mark & everyone involved were great.

Took Vehicle right and diagnosed it found the problem ordered the parts. It took time to get the parts not their fault. Did the job deliver the car much appreciated

Fred was on top of my repairs. Got my truck in when he said he was and it was fixed right the 1st time.

Mark helped make our decision to purchase a GMC Acadia a positive experience.

Y'all make the experience pain free. I've been buying vehicles from y'all for years and you are the only dealership I go to. Thanks for the wonderful experience.

Immediate appointment Diagnostics found the problem part replaced back on the road thank you

Great

Steve in service was very competent.

Much improved experience with the service advisor. He listened to my questions and answered them, also provided me with coupons to help with the cost.

Great experience

I had an appointment for an oil change at 1:00 PM, but I arrived early around 10:45 AM planning to take the shuttle home. Instead, the service writer suggested I wait, and they took care of my car right away. The oil change was completed quickly, and I was back on the road by 11:30 AM. That’s excellent service and a great customer experience.

Fast friendly service😊

Very professional. Easy to talk to.

Called for oil change and was given the same day service

Great service

Charles Surface was extremely efficient, helpful, and pleasant to work with as we determined what GMC we wished to lease as our lease on a Buick was soon to expire.

Very professional

The service was professional and finished on time

I was treated royally from the first time I met the staff at Carroll - especially when I met Mark Foster. Mark never missed a promise to be on the job and available. Gently explained as much as an 85 year old could handle at one time. Very sensitive yet never made me feel that I would not "catch on" to all the buttons!

The dealership was very hospitable. Marc Foster had the answers to our questions. He was very knowledgeable about your line of vehicles.

This was my first GMC Sierra Denali 3500 purchase after owning four Ford F-series trucks. The sales team was amazing. Tatumn (sales rep.) was patient and extremely informative about the features of the truck. She provided a comfortable, non-pushy sales experience. More importantly, her follow-up after the purchase has been spot on. Monte (sales manager) was relaxed and willing to work with me. He was clear and concise with the sales numbers. We came to an agreement quickly and the team was able to get my paperwork completed in a timely fashion. I've only had a brief encounter with the service team with an accessory that was ordered and they have been extremely helpful. I'm looking forward to the new relationship with Carroll Auto's.

All work was finished in a timely manner.

Always a positive experience

All good as scheduled

Great communication and service time was spot on

excellent

Stephen Bruer and the gentleman that helped him during my drop off did an outstanding job. Warranty repair was fast and was well informed throughout the process.

Charlie is the best salesman we have ever delt with

Friendly, knowledgeable, helpful, no pressure, very pleasant experience.

They performed great on my service, and it was ready exactly when they said it would be. Very pleased with the service department.

Great customer service!

It went as it should. Stephen greeted me, looked for any recalls and reviewed my service when it was completed. Great job…

Very good